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Terms of service
§ 1 Scope of Application
1.1 The operator of the online shop https://kansha.life is Dora Horvath (hereinafter the “Seller”). The following General Terms and Conditions (“GTC”) govern all contracts concluded between the Seller and a consumer or entrepreneur (hereinafter collectively: the “Customer”) for the delivery of goods and/or the provision of digital content.
1.2 Exclusively these GTC in the version valid at the time of conclusion of the contract shall apply. Deviating or supplementary terms and conditions of the Customer shall not apply unless the Seller has expressly agreed to their validity in text form.
1.3 Contact details of the Seller:
Dora Horvath
Jägerstraße 19, 5–6
1220 Vienna, Austria
E‑mail: hello@kansha.life
§ 2 Subject Matter of the Contract
2.1 The online shop offers digital products (e.g. e‑books, worksheets, card sets, digital games and other downloadable content) as well as, where applicable, physical products (e.g. printed cards, books, posters or other printed materials) for purchase.
2.2 Unless otherwise stated in the respective product description, the products offered are standardised content and/or goods; no individual customisation or personalisation is carried out.
2.3 Digital products are made available to Customers after successful payment via a download link or digital access. Physical products are shipped to the delivery address specified by the Customer in the order process.
§ 3 Conclusion of the Contract
3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non‑binding invitation to place an order.
3.2 By clicking the “Buy now” or “Place order with obligation to pay” button, the Customer submits a binding offer to conclude a purchase contract for the products contained in the shopping cart.
3.3 The contract is concluded as soon as the Seller accepts the order by sending an order confirmation by e‑mail, or at the latest when access to the digital content is provided and/or when the goods are dispatched (shipping confirmation).
§ 4 Prices and Terms of Payment
4.1 All prices in the online shop are stated in euros and include value added tax (VAT) where legally applicable. Any shipping costs incurred for physical products are shown separately in the order process.
4.2 Payment is made using the payment methods made available in the shop from time to time (currently in particular credit card or Klarna).
4.3 The Seller may change or restrict the range of available payment methods at any time.
§ 5 Delivery
5.1 Digital products are delivered exclusively in digital form by providing a download link or digital access. Customers are responsible for ensuring that they have suitable software to open, save and use the files.
5.2 Physical products are shipped to the delivery address specified by the Customer. Delivery times and, where applicable, the countries that can be delivered to are specified in the product description and/or during the order process.
5.3 If additional costs (e.g. return shipping costs) arise for the Seller due to an incorrect delivery address or failure to accept the goods, such costs may be charged on to the Customer, provided that the Customer is responsible for the incorrect information or behaviour.
§ 6 Right of Withdrawal (Right of Cancellation)
6.1 Consumers have a statutory right of withdrawal of 14 days.
6.2 The details of the right of withdrawal, in particular the start of the period, the exercise of the right of withdrawal and the legal consequences, are set out in the separate Withdrawal Information made available on the website.
§ 7 Warranty and Liability
7.1 The statutory warranty provisions of Austrian law apply; the statutory warranty in favour of consumers is not restricted.
7.2 The Seller is liable without limitation for intent and gross negligence, as well as for damage resulting from injury to life, body or health.
7.3 In the event of slight negligence, the Seller is only liable for the breach of material contractual obligations (cardinal obligations), i.e. obligations whose fulfilment is essential for the proper performance of the contract and on the fulfilment of which the Customer regularly relies. In such cases, liability is limited to the foreseeable damage typical for this type of contract.
7.4 Otherwise, the Seller’s liability for slight negligence is excluded, insofar as no mandatory statutory provisions – in particular consumer protection rules – conflict with this.
§ 8 Copyright and Rights of Use
8.1 All content offered in the shop – in particular texts, graphics, designs, layouts, digital files and any accompanying physical materials – is protected by copyright.
8.2 With the purchase of a product, and insofar as it concerns digital content, the Customer is granted a simple, non‑transferable right of use. This right applies exclusively within the scope of the licence type purchased:
- Private licence:
Use solely for private, personal purposes. No sharing, reproduction, public use or commercial exploitation. - Professional licence:
Entitles the Customer to use the content in the course of their own professional activity as a therapist, coach or educator (e.g. in one‑to‑one sessions or group settings). Passing on to third parties or publishing (digitally or in print) is not permitted.
8.3 The right of use only comes into effect once payment has been made in full.
8.4 Any sharing, publication or reproduction beyond the agreed purpose is prohibited.
8.5 Breaches of the licence conditions may give rise to claims for damages.
§ 9 Set‑off and Right of Retention
9.1 The Customer may only set off claims if the counterclaim has been finally established by a court or has been acknowledged by the Seller.
9.2 A right of retention may only be exercised if it is based on the same contractual relationship.
§ 10 Dispute Resolution
10.1 The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at https://ec.europa.eu/consumers/odr.
10.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 11 Final Provisions
11.1 Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall not be affected.
11.2 Exclusively Austrian law shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG), provided that no mandatory consumer protection provisions conflict with this.
11.3 The place of jurisdiction is Vienna, insofar as no mandatory statutory provisions – in particular in favour of consumers – stipulate otherwise.
Status: April 2026